MetisBot

Turn conversations into executed workflows

MetisBot operationalizes omnichannel communication with AI-assisted routing, structured form capture, and action workflows for field and office teams.

MetisBot omnichannel contact flow — Omnichannel operations through one conversational execution layer.

MetisBot action automation — Conversation-to-action routing with role-based assignment.

MetisBot analytics and monitoring — Performance visibility and logs for every interaction path.

Core Capabilities

Omnichannel Interface

Consistent conversational flows across WhatsApp and web channels.

Workflow Engine

Node-based interaction design with branching, conditions, and escalation paths.

Form and Signal Capture

Structured forms, lead signals, and event payloads mapped into task workflows.

AI-Assisted Routing

Intent-aware routing to teams, queues, and automated process actions.

Agent Integration

Works with MetisAgent for autonomous or semi-autonomous follow-up tasks.

Operational Governance

Tenant controls, audit logs, and SLA-aware assignment rules at enterprise scale.

Execution Architecture

Intent Layer

Understands user intent, channel context, and conversation history.

Orchestration Layer

Routes requests into workflows, APIs, and team queues with policy checks.

Feedback Layer

Returns responses, confirmations, and status updates to each active channel.

Conversation-to-Action Model

Capture

Collect requests and context from web and messaging channels in structured form.

Orchestrate

Trigger business workflows, service calls, and team hand-offs via flow logic.

Close the Loop

Return updates, confirmations, and status notifications back to the user channel.